Q. Is my company a good candidate for the IntegrIT's Rest Assured program?
A. Take
this quiz to see if you would be a good candidate for
one of IntegrIT's Rest Assured plans:
- Is your company tech-intensive, dependent on your
computers to be profitable?
- Do your primary assets include: information stored
on your computers, programs running on your
computers, or processes that are technologically
implemented?
- Are you strongly dependent on email to conduct
business?
- If you experienced downtime for an hour or more —
even a few minutes — would it seriously affect your
productivity?
- Are you or your staff losing productivity by the
time you spend managing the network or dealing with
various vendors?
- Are your IT projects delayed, often for months or
years?
- Is your company exposed to the risk of losing
irreplaceable data?
- Are you frustrated with unreliable consultants who
take hours to respond, tired of do-it-yourself
maintenance, or hamstrung by the limitations of your
in-house IT staff?
- Would you like to avoid unpleasant surprises through
flat-rate billing?
If the answer to any of these questions is “yes,” then you are a good candidate for one of IntegrIT's Rest Assured
plans.
Our goal is for you to become an enthusiastic reference
account and for us to become a trusted advisor to you.
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Q. How would flat-rate information technology support
benefit me?
A. Flat-rate
information technology (IT) support takes the guesswork
out of budgeting for this essential service.
No more getting “nickel and dimed.”
With the
IntegrIT Rest Assured programs, you know your
exact monthly IT cost in advance and can plan ahead.
Your operational expenses are separated from your
capital expenses (projects), permitting you to predict
cash flow and do long-term strategic planning. There
are no surprises.
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Q. When you say that Rest Assured aligns
your interests with mine, what do you mean?
A. The
traditional method of pay-as-you-go support model is
called “break-fix:” it breaks, we fix it. It removes
all incentive for your IT support consultant to give you
maximum uptime. In other words, the more problems you
have, the more money your consultant earns. There are
consultants – not IntegrIT, of course – who may be tempted
to take advantage of the situation or use it to
camouflage their lack of competence.
The
Rest Assured flat-rate model actually aligns our
interests with yours. Your
goal is to minimize downtime and maximize productivity.
Our goal is to keep things running optimally so we don’t
have to make unnecessary service calls.
You not only enjoy a predictable monthly cost, you also
maximize uptime. IntegrIT gives you real value, in that
your computers change from being a distraction or
a hassle to being a reliable utility and a tool for your
everyday work. Our clients view IntegrIT as a strategic
partner and a trusted advisor.
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Q. I hate it when vendors don’t get
together and solve my problems. Can you help?
A. How
many times in the last year have you or your staff had
to deal with the vendors for your phone systems, phone
or Internet service, computer equipment, network
scanners, copiers, faxes, line-of-business application
software vendor, web hosting vendor, and so on?
Are you frustrated with their finger pointing or passing the
buck? Are you angry about the wasted time?
Were you satisfied with the way things were eventually
resolved? Is this an ongoing headache? What is the
productivity loss for you and your organization?
Now, imagine having a single
point of contact for your entire voice and data network.
You would only need to send a single email, or make a
quick phone call to open up a trouble ticket, and
IntegrIT
would manage the issue to resolution for you, no matter
what it is and no
matter how many vendors are involved. If a vendor
onsite visit is required, we coordinate and schedule
that activity. Vendor
management is included with our Premium plan.
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Q. Are new hardware and software installation costs covered under this agreement?
A. Yes, if you sign up for the Rest Assured™ REM (Deep Sleep) Service. If you are a Delta (Dream) or Alpha (Zen) client, you will receive a discount on our rates for installing and configuring new hardware and software. Note: The costs of the hardware and software are NOT included. However,
we will act on your behalf to research, recommend, and purchase new hardware and software at no additional cost if you are a REM Client.
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Q. I frequently work from home. Will you
support my home computer?
A. Yes!
We recognize the significant contribution an executive
makes from his or her home, which is often an extension
of the office. Our Rest
Assured program includes support for the home computers
of your company’s executives.
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Q. Can you make my PDA sync with my office
data?
A. We
have a lot of experience in this area. It is subject to
many complexities, but we are usually successful in
facilitating consistent,
reliable data synchronization between
a Palm Pilot, Pocket PC, Blackberry, or other PDA, and
your Exchange data or other computer data.
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Q. Will you guarantee that I won’t have any technical problems or downtime?
A.
No, we cannot guarantee that you will never have any technical problems or downtime; no one can.
However, we will guarantee you will see a significant drop in the number of problems you experience and a
dramatic improvement in the speed, performance, and reliability of your system.
Plus, if you are a REM (Deep Sleep) Plan client, we will resolve any computer network problems without billing you additional fees.
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Q. If I sign up for this program, what is my commitment?
A. We request that clients sign up for a 12-month commitment to allow us to allocate the appropriate resources to your account. However, for first-time contracts, we will allow an initial 6-month commitment to allow you to
test the waters and see if this program works for you. You may also cancel this agreement at any time, without penalty, as long as you give us 30-days’ written notice.
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Q. How much does Rest Assured™ Service cost?
A. IntegrIT
Network Solutions has created this comprehensive support program based on our years of experience, successful client engagements, and long term relationships.
The benefits to your organization from one of our Rest Assured™ Service Plans:
- Makes your IT budget more stable
and predictable
- Enables you to focus on your core
business
- Increases levels of support
and network availability without additional staff
- Optimizes performance and maximize
your investment in technology
- Enhances network security
- Numerous added resources
that sets us apart from our competition
Learn more about the Rest Assured™ Service Plans or Contact us to find a plan that works best
for your company needs and budget.
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